The Relationship Room

For all new enquiries, please contact the clinic directly.

Rachel Voysey is the Founder and Principal Psychologist at The Relationship Room. Over the years, she has worked with hundreds of couples and individuals, helping them build healthy relationships, navigate crisis, improve communication skills, break repeating patterns, rebuild sex and intimacy, and improve individual wellbeing. As a registered psychologist, Rachel values integrating individual self-development within her couples’ process. Rachel believes that the combination of individual growth and self-awareness work within the couples’ therapy leads to a depth and longevity to the change process that cannot be achieved with a one size fits all approach. It is a strong held belief for Rachel that if individuals invest in the therapy process, they should engage with a very personal approach that gives them a lot more than just theoretical solutions that could be found in a book or on a podcast.

Rachel has a special interest in infidelity and has extensive experience in helping couples navigate this relationship crisis with sensitivity, respect, and depth to find meaningful outcomes. Rachel values the opportunity to facilitate both healing the pain and trauma as well as assisting couples to reconnect and rebuild or make the decision to find closure and move on post betrayal. Individual therapy specialising in relationship patterns is also an area of special interest. Rachel’s experience in singles and dating work focuses on breaking systemic and repeating patterns that are affecting an individual’s ability to choose and/or participate in healthy intimate relationships.

Rachel uses a blend of empirically validated treatments, including Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), Emotionally Focused Therapy (EFT), Interpersonal Therapy (IPT), Eye Movement Desensitisation and Reprocessing (EMDR), Narrative Therapy, Internal Family Systems Therapy, and Attachment-Based Therapy. She has also completed the comprehensive training in the Gottman Method Couples Therapy, which is a very popular treatment for modern couples. In addition to being founder of The Relationship Room, Rachel’s expertise and knowledge is often sought out by the media as a speaker and trusted expert on a range of topics relating to relationships and mental health.

Services eligible for Medicare rebate on individual sessions.

INDEPENDENT TENANT PRACTITIONER

With many years of experience working with couples, Amanda specialises in transforming conflict dynamics and supporting couples recovering from trauma or betrayal, including infidelity. Amanda is a warm, insightful, and trauma-informed therapist who is passionate about helping couples repair emotional bonds and rewire conflict cycles to rekindle their connection and make meaning of their journey. Her clients value her kindness and her ability to see them and guide them back to the strengths within their relationship. Many couples come to Amanda feeling stuck in unhelpful patterns of interaction—and leave with a renewed sense of closeness, understanding, and fulfilment. Amanda’s experience extends to adult family work, where from a systemic perspective she assists families heal from past wounds and shift conflict dynamics.

Amanda works holistically from a client focused, attachment perspective. Amanda draws on a variety of therapeutic approaches, including Emotionally Focused Therapy, Gestalt Therapy, Cognitive Behavioural Therapy and Acceptance and Commitment Therapy.

Amanda holds a Bachelor of Science in Psychology and a Graduate Diploma in Relationship and Family Therapy. She is also a registered member of the Australian Counselling Association (ACA) and the International Centre for Excellence in Emotionally Focused Therapy (ICEEFT).

INDEPENDENT TENANT PRACTITIONER

Rachel is a warm and empathetic psychotherapist who provides a supportive, nonjudgmental space for clients to heal, grow, and reconnect with themselves. With extensive clinical experience across private psychiatric settings, Rachel meets each client exactly where they are, offering compassion and insight to guide their journey toward lasting change.

Rachel has supported couples, individuals and families facing a wide range of challenges, including chemical and behavioural addictions, anxiety, depression, stress, compulsive behaviours, complex PTSD, and dual diagnoses. She has also helped clients navigate difficult relationship dynamics such as betrayal, sex and love addiction, and avoidance patterns.

Grounded in the belief that understanding the past creates the foundation for meaningful change for both individuals and couples, Rachel integrates a variety of therapeutic modalities tailored to each client’s needs. Her approach draws from the Gottman Method Couples Therapy, Psychodynamic Therapy, Cognitive Behavioural Therapy (CBT), and Emotionally Focused Therapy (EFT).

Rachel holds a Master of Counselling from the University of Canberra and a Graduate Certificate in Psychology from the University of Technology Sydney. She is trained in Levels 1 and 2 of the Gottman Method Couples Therapy and holds professional registration with the Australian Counselling Association.

INDEPENDENT TENANT PRACTITIONER

Fernanda is a compassionate and open-minded counsellor who works with adults, couples and families from diverse cultural, ethnic, and spiritual backgrounds. She offers a warm, supportive space where clients of all sexual orientations and belief systems are respected and truly heard. Fernanda has a deep focus on helping her clients navigate relationship challenges and strengthen their connections. She supports clients in areas such as strengthening communication and resolving conflict, understanding attachment styles and relationship patterns, healing from betrayal, trust issues, or infidelity, navigating breakups, separations, or transitions, improving intimacy and emotional connection, and managing anxiety, stress, or depression that affects relationships. Her professional background includes psychology, counselling, and advocacy, always with a strong focus on relationships.

Fernanda takes a practical, results-oriented approach to therapy to help clients navigate challenges and strengthen their connections. She draws from a range of evidence-based techniques to support long-term, sustainable change such as Gottman Method Couples Therapy, Emotionally Focused Therapy, Cognitive Behavioural Therapy and Solution-Focused Therapy. Fernanda has also done further studies in family therapy and this is a deeply held passion of hers in the therapeutic landscape of relationships. Fernanda tailors methods to meet each client’s unique needs and she encourages clients to apply strategies in their everyday lives so they can experience real, lasting improvements.

Fernanda has degrees in Psychology, a Postgraduate Diploma in Relationship Counselling and is completing her Master of Counselling at UNE. She has extensive experience supporting couples and families in both private practice and not-for-profit settings. Fernanda also speaks English, German and Portuguese.

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Russell is a warmly curious, and gently challenging clinical psychologist who loves doing therapy with couples and individuals, and is frequently moved by the honesty, courage, and resourcefulness his clients display. In his couples’ work, Russell facilitates interventions based on Gottman Method Couples Therapy and Emotional Focused Therapy for Couples in response to the immediate issues the couple brings to each session. He consistently advocates for the health and healing of the relationship, assisting each partner to better understand the other’s experience as well as their own responses. When unhelpful reactions threaten to turn the partners away from, or against each other, Russell respectfully redirects them towards more promising avenues of communication.

In therapy with individual adults, Russell applies principles and insights from various evidence-based therapeutic approaches to develop individualised interventions that respect each person’s unique history, context, and perspective. Russell has completed a PhD and most commonly draws upon Cognitive Behavioural Therapy, Acceptance and Commitment Therapy, Solutions-Focused Brief Therapy, and increasingly, Emotionally Focused Therapy. Rather than quickly arriving at a conclusive diagnosis, Russell is inclined to view the complexity of each individual’s experience through a prism of possible partial explanations, empowering the individual to try out various perspectives, deciding on whichever way of understanding their experience actually best helps them to deal with their challenges now.

Often people seek individual therapy to understand issues arising in their relationships. Through his unbiased and compassionate approach, Russell takes special care to avoid making assumptions about the perspective or character of the absent partner, or unwittingly reinforcing potentially distorted perceptions of the couple’s interactions or the value of the relationship as expressed by the person present.

Services eligible for Medicare rebate on individual sessions.

INDEPENDENT TENANT PRACTITIONER

Please note Saturday sessions incur a $10 surcharge.

Nadine Cameron is a warm and perceptive therapist who brings together a collaborative philosophy with an interest in drawing on a range of models and strategies that are strongly evidence-based. She has experience in helping clients with a broad range of personal challenges, and is equally passionate about working with individuals, couples, and other relationship types. She has a particular interest in addressing issues relating to communication problems, affective challenges (such as grief, depression and anxiety), self-esteem difficulties (including body image), and issues relating to injuries to trust. Nadine also has interest in working with newer couples wanting to avoid making the mistakes of past relationships, and older couples who feel they have reached a significant crossroad or impasse.

For twenty-five years, Nadine’s career – across direct practice and academia – has focused on issues relating to personal and relational wellbeing. She has run her own counselling practice and was a lead faculty member of Alain De Botton’s The School of Life in Australia. Additionally, she trained as a meditation teacher, and has taught meditation in a wide range of contexts for over ten years. Her qualifications include a Bachelor of Arts, Bachelor of Social Work (Hons), PhD, and Post Graduate Diploma in Relationship Counselling. Outside of her therapeutic work, Nadine has a deep interest in the arts. She has been involved in various areas of the arts over time, and studied sculpture, photography, and other art forms at the VCA.

Nadine draws primarily on Acceptance and Commitment Therapy, Dialectical Behaviour Therapy, Cognitive Behavioural Therapy and Emotionally Focused Individual Therapy, and in her work with couples, primarily EFT, in which she has undertaken specialist training. Nadine practises with a concern for equality in relationships, and respect for all cultural, sexual and gender identities.

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Dee is a warm and compassionate clinical psychologist with over 30 years of experience. She provides a collaborative, non-judgmental space for individuals, families, couples, and parents, helping them foster deep, authentic connections and build healthy, resilient relationships. Dee works with couples who are struggling with communication issues, parenting, infertility, perinatal loss, separation/divorce and couples preparing for marriage. She offers couples a confidential space to navigate their challenges together, guiding them in building a foundation of empathy, awareness, and mutual understanding.

Her approach to fostering meaningful relationships is grounded in evidence-based practices. Dee draws from a diverse range of therapeutic interventions, including Psychodynamic and Systemic approaches, Attachment-based therapies, the Gottman Method for Couples Therapy, and Multigenerational Family Therapy to help individuals and couples promote transformative change.

Dee holds a Bachelor of Social Work (Honours), a Higher Diploma in Adult Education, a Master of Family Therapy, a Bachelor of Psychology (Honours), and a Master of Clinical Psychology. Her experience spans healthcare, education, mental health, and private practice in South Africa, Canada, and Australia. She is an AHPRA Board-approved Supervisor and a member of the Australian Psychological Society.

Services eligible for Medicare rebates on individual sessions.

INDEPENDENT TENANT PRACTITIONER

Sara is a Registered Psychologist who has always had a fascination for exploring what it is to be human. She has a particular interest in relational intelligence and how relationships of all kinds (connection to self, couples, friendships, familial, collegial) can lead to deep meaning or deep isolation in life. Using evidence-based assessment and interventions she guides couples and individuals to finding what works for them and how they can take those skills out into the world. Curiosity and compassion are at the heart of Sara’s therapeutic style. She meets clients on a level playing field, relating to them through their shared humanity. Sara creates a non-judgmental space in which clients can be curious about their thoughts, feelings and behaviours, and how these affect the life they are creating and the relationships in it. She wants clients to leave her sessions feeling lighter and with more understanding. Above all, she wants her clients to leave each session feeling heard.

Sara has worked across clinical, educational, and research settings. She is passionate about the dissemination of mental health awareness and contributing to people’s lives in a meaningful way. Sara primarily utilities Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), Motivational Interviewing, Compassionate Inquiry, and skills from Dialectical Behaviour Therapy and Schema Therapy. Sara is trained in the Gottman Method Couples Therapy and uses Polyvagal and Attachment Theory in her work with individuals and couples. Sara holds a Master of Professional Psychology and is a Member of the Australian Psychological Society (APS).

Services eligible for Medicare rebates on individual sessions.

INDEPENDENT TENANT PRACTITIONER

Emma Walters has been a valued member of the Relationship Room team for over six years, supporting couples and individuals to engage with the therapy process. As a Registered Psychologist, Emma integrates a depth of understanding of mental health with a warm, friendly approach to her couples and individual clients. Emma works within several therapeutic modalities including Cognitive Behavioural Therapy and Acceptance & Commitment Therapy which allow her to achieve meaningful outcomes whilst making clients feel safe and comfortable in the therapy space. Emma is trained in the highly reputable Gottman Method Couples Therapy (Level 1 and 2) and often uses approaches from the Gottman methodology in her couples’ work, with a focus on communication, emotion regulation, conflict management and rebuilding connection. Emma enjoys working with couples at any stage of their relationship to build greater awareness of each other and to establish skills for navigating obstacles using evidence-based interventions.

With a longstanding passion for psychology and mental health, Emma works to support her clients through many difficult experiences, including relationship issues, anxiety, depression, grief and stress. Emma also assists clients seeking to raise their self-awareness, identify self-limiting beliefs and behaviours and assists those who are generally interested in enhancing their wellbeing or performance with solution-focused coaching and therapy. Emma also utilises mindfulness, meditation and grounding techniques to provide her clients with resources to support their therapy experience.

Alongside her clinical work, Emma is the Operations Manager of The Relationship Room and is highly skilled in creating a warm and engaging client experience. Emma regularly meets with and works alongside Principal Psychologist, Rachel, in both a clinical and management capacity.

Services eligible for Medicare rebate on individual sessions.

INDEPENDENT TENANT PRACTITIONER

Emily is a Relationship Psychotherapist who is passionate about supporting relationships to thrive rather than just survive. Emily became passionate about working with couples after spending years working with families and children. Emily employs a holistic approach that integrates evidence-based techniques with a compassionate understanding of each couple’s unique dynamics. Drawing from extensive training in Gottman Method Couples Therapy, Emily helps couples to identify underlying patterns that may be contributing to relationship distress. Through this approach, couples are empowered to navigate conflict and communication skills, explore attachment styles, and deepen intimacy and connection. Emily’s sessions invite exploration and vulnerability, whilst prioritising her clients’ emotional safety. She focuses deeply on individual wellbeing within the relationship alongside her couples’ work. Through this process, Emily works with individuals to help nourish their relationship with self which can determine the quality of relationships we have with others.

Emily’s therapeutic skillset includes EMDR (Eye Movement Desensitization and Reprocessing), a form of therapy that supports clients to move out of a stuck nervous system response (often triggered by a past traumatic event) into a somatic and psychological place of ease. EMDR is one of the leading modalities in healing trauma and Emily enjoys using this approach as it incorporates the body and mind to achieve a more regulated nervous system, for deeper, long-lasting healing for self and relationships. EMDR can be used with individuals and couples.

Emily is trained in and draws upon modalities of Recourse Therapy, EMDR Therapy, EFT Therapy and Gottman Relationship Therapy. Emily also specialties in sex and intimacy with couples, taking an embodied somatic approach to achieve the best outcomes for the individuals and couples. Emily sees a diverse range of clients and is interested in the ever-evolving nature and landscape of relationships. She is open and comfortable working with all relationship shapes and types, including non-monogamy. Emily practices as a dancer, yoga, and Pilates teacher. This embodied practice directly informs her approach in working with clients.

INDEPENDENT TENANT PRACTITIONER

Please note Saturday sessions incur a $10 surcharge.

Sharini is a compassionate relationship counsellor who supports individuals and couples in building stronger, more connected relationships. Drawing upon her training in systemic family therapy, emotionally focused therapy, and attachment-based therapy, Sharini offers a thoughtful, non-judgmental approach tailored to each client’s unique needs.

With a warm and empathetic approach, Sharini creates a safe and comfortable environment where clients feel at ease during their counselling sessions. She offers clients practical strategies to effectively communicate, identify and disrupt negative interactional patterns, manage conflict and build more connected relationships. Sharini helps partners to hear each other’s perspectives to build emotional intimacy. Her clients leave with a clearer understanding of their active role in making their voices heard, equipped with practical tools and strategies to address their relational challenges.

Sharini provides support to individuals navigating major life transitions, dealing with anxiety, loss, and grief, offering a compassionate space to help them manage and adapt to change. She assists clients to gain clarity around their challenges while fostering deeper self-awareness. Sharini helps clients identify and shift limiting thought patterns, develop better coping strategies, and improve decision-making thereby enhancing their overall wellbeing. Recognising that individuals are the experts in their lives, Sharini partners with clients to help them achieve their goals and aspirations through counselling. She is passionate about creating meaningful change in people’s lives, guiding them towards a deeper connection with themselves and others.

Sharini holds a Ba (majoring in psychology) LLB Degree, a Post Graduate Diploma in Relationship Counselling and she has completed an externship in Emotional Focused Therapy.

INDEPENDENT TENANT PRACTITIONER

With over 20 years of experience, Kelly is a committed relationship therapist dedicated to guiding couples and individuals toward healthier communication, relationship dynamics, and intimacy. She works with the unique needs of each client helping them repair connections strained by conflicts, emotional wounds, infidelity, betrayal, or crises. Her holistic and compassionate approach allows clients to be deeply seen and heard, creating profound relationship clarity and connection.

Sessions with Kelly focus on building self-awareness, understanding core dynamics and patterns, and creating new strategies for effective communication, conflict resolution, repair and healing. Kelly also offers practical tools and activities for continued progress outside of sessions. With advanced training in intimacy, Kelly assists couples in reigniting desire, addressing libido changes, mismatched intimacy styles, shame, fear, and the scars of betrayal. Her expertise also extends to helping individuals and couples overcome body shame, facilitating trauma healing, and nurturing self-confidence, fostering newfound self-expression and connection.

As an experienced online practitioner and teacher, Kelly seamlessly transitions the therapeutic environment to an online setting. With a Master of Counselling and extensive postgraduate training in relationships, trauma, and mental health, Kelly employs a wide array of therapeutic tools tailored to each individual and couple including those from Internal Family Systems, Attachment Theory, Emotionally Focused Therapy (EFT), Somatic Psychotherapy, The Gottman Method, Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT), Embodiment Therapy, Sex and Intimacy Therapy, and Somatic Movement.

Kelly offers regular workshops at The Relationship Room and is a respected member of the health and relationship community in Australia and beyond.

INDEPENDENT TENANT PRACTITIONER

David holds a MA Psychotherapy and Grad. Dip. Counselling & Psychotherapy and has worked for over 10 years as a Relationship Educator running programs for couples such as Couples Communication, Preparing for Long Term Relationships, and Parenting After Separation. He also ran many programs for men including Managing Anger, Men and Relationships, Communication for Men, and Men and Self-Esteem.

In his couples’ focused work, David uses the highly regarded Gottman Method Couples Therapy approach along with Emotionally Focused Therapy (EFT) to help couples rebuild a strong connection by improving their communication skills and understanding and improving negative interactional patterns. David believes psychoeducation is an important part of therapy, and that changed behaviour can come through learning new skills as well as from powerful therapeutic experiences.

Key to working with individuals is the forming of a safe therapeutic relationship to support the client to explore how and where they want to grow and where they are stuck. David is passionate about working with men to help them transform their relationship with anger and find effective ways to express themselves while not harming others. David has worked with various addictions including to alcohol, drugs, gambling, sex, and eating disorders using therapeutic methods including 12-step facilitation techniques, Motivational Interviewing, Dialectic Behavioural Therapy (DBT) and Systemic Therapy.

INDEPENDENT TENANT PRACTITIONER

Please note Saturday sessions incur a $10 surcharge

Mitch is a warm psychologist with a passion for working with couples and the intricate dynamics that shape intimate relationships. He brings experience working with couples navigating a wide range of relational challenges—including communication breakdowns, infidelity, trust repair, and major life transitions. Mitch brings a deep sensitivity to the emotional complexities that arise in intimate relationships and is committed to helping couples build stronger, more secure connections. Mitch has undertaken specialised training in Emotion Focused Therapy (EFT), a leading evidence-based approach for couples that supports partners in understanding their emotional responses, identifying negative interaction cycles, and creating new patterns of connection. He draws on EFT methods to help couples access underlying emotions, strengthen emotional bonds, and foster lasting intimacy. His approach is grounded in the belief that secure, responsive relationships are central to individual and relational wellbeing.

Mitch approaches therapy with individuals and couples in an empowering, compassionate, and non-judgmental style. With a deep respect for diversity, Mitch is an LGBTQIA+ affirming practitioner who is committed to creating a safe and inclusive space for all clients. He appreciates the sensitive issues couples face when navigating difficulties with intimacy and sex and has an interest in working with men experiencing difficulties in sexual performance.

In addition to his work with couples, Mitch has extensive clinical experience in areas such as grief and loss, disordered eatingand body image, depression, anxiety, OCD and identity development. Across all his work, Mitch is deeply committed to helping individuals and couples build insight, resilience, and meaningful connection. Mitch further draws on a number of evidence-based therapeutic frameworks, including Cognitive Behaviour Therapy (CBT), Acceptance & Commitment Therapy (ACT), and has an ongoing interest in Psychodynamic Therapy principles.

Mitch understands that all couples and individuals come to therapy with unique histories and stories and never adopts a “one size fits all” approach to his work. He emphasises creating a space where clients are met in a warm, respectful, and curios manner, with a sense of humour to make everyone feel safe and comfortable.

Services eligible for Medicare rebate on individual sessions.

INDEPENDENT TENANT PRACTITIONER

Angie’s 25+ years of counselling couples and individuals, combined with her compassionate interest in people’s wellbeing, creates a safe space for her clients to be vulnerable and open to improve their understanding of their struggles. This enables them to live life with greater confidence and experience more fulfilling relationships. Her clients leave their sessions feeling challenged, with greater self-awareness, clarity of patterns of thinking and strategies for dealing with behaviours that may have kept them stuck and anxious. They are equipped with improved coping mechanisms, tools to manage conflict and methods to effectively communicate their relationship needs. This increased knowledge and renewal helps them to create more meaningful interactions with their family of origin, partners, children, friends and in the workplace. Angie facilitates both couples and individuals to practise effective listening and confront their perception of fear whilst tolerating painful truths. The healing and rebuilding of trust often begins in the counselling session.

Angie’s other areas of experience include managing anxiety, mismatched relationship needs, coping with affairs, deciding whether to stay or leave, re-partnering, boundary setting, parenting, grief and loss, challenges with core values and life stage transition. Angie is a certified Prepare and Enrich facilitator, offering this extensively researched assessment tool to couples preparing for marriage as well as to established couples. The data from the online questionnaire provides an analysis of the couple’s strengths, personality profiles, sex and affection, family planning, parenting, family of origin mapping, stress profile, financial management and roles responsibilities among other relationship dynamics. Angie integrates her extensive couples counselling experience with this data to identify areas of growth, potential conflict to enhance meaningful communication, enrich intimacy, strengthen the relationship and offer ongoing counselling as needed.

Angie is trained in a range of therapeutic models including Family Systems Theory, Attachment Theory and Emotionally Focused Therapy (EFT) to support individuals and couples experience change in the counselling room. She also uses Narrative Therapy, Solution Focused Therapy and ACT. She is also trained in the Gottman Method. Angie has a Bachelor of Social Work and has completed an extensive range of Post Graduate training on therapeutic approaches.

INDEPENDENT TENANT PRACTITIONER

Please note Saturday sessions incur a $10 surcharge

Elle is the Practice Manager at The Relationship Room and brings a wealth of experience and passion for client-centered care to her role. With over a decade of experience in the field, Elle is dedicated to making every client feel valued and understood from their very first interaction. She handles intake calls with sensitivity and professionalism, ensuring clients feel comfortable and supported from the start. Elle ensures that all appointments and communications are conducted seamlessly, contributing to an environment of trust and reliability.

Elle embodies the values of our practice, ensuring that every client receives the highest standard of care and attention. Her combination of professional expertise and personal warmth makes her an invaluable part of our team. Her empathetic nature and keen interest in individual well-being shine through in every interaction, creating a welcoming and supportive atmosphere for everyone who walks through our doors.

Maddi is an integral part of the running of the Relationship Room. If you have contacted our front desk, chances are you have been greeted by Maddi’s warm and caring approach. Maddi is the friendly face and first point of contact at our psychology practice. As our Receptionist, Maddi excels in creating a warm and welcoming environment for all our clients. Her dedication to client-centered care ensures that everyone who walks through our doors feels valued and supported.

Maddi is currently studying a Bachelor of Psychology and endeavours to work clinically as a Psychologist in the future.

Kate is a valued member of The Relationship Room team, having worked with us as a receptionist for over two years. She is kind and compassionate, always striving to create a warm environment for all clients engaging with our clinic. Kate thoroughly enjoys building connections with clients, whether it is their first appointment or they have been attending for years. She understands the importance of client-centred care and empathy, ensuring each client feels well looked-after on their mental health journey. This genuine care inspired her to pursue a career as a therapist herself, to extend this compassion and care for clients into a therapeutic role. Kate is currently studying a Post Grad Dip in Counselling and hopes to practice as a therapist in the near future.

As a valued member of our front desk team, Joanna plays an important role in creating a warm and welcoming experience for every client. Currently studying a Bachelor of Psychology, she brings both empathy and insight to her work, along with a genuine passion for mental health and client care. With a strong background in customer service and administrative support, Joanna is committed to maintaining a professional, organised, and compassionate front desk experience. Her thoughtful approach helps create a calm and supportive space where clients feel comfortable and cared for.