Frequently Asked Questions

Is The Relationship Room the right place for me?

At The Relationship Room, we provide both couples and individuals with support to develop greater insight, understanding and awareness of themselves and their relationships to ultimately improve quality of life. We specialise in all things’ relationships – whether you are approaching therapy as a couple or an individual, we offer support and guidance for those who wish to improve their relationship, learn about their individual patterns and attachments, understand and develop effective communication and conflict management skills, and manage general wellbeing and mental health. No matter why you are seeking therapy, our practitioners will be here to lend their support and help you feel empowered to navigate and make the changes you wish to see in life.

Read more about us here.

I’ve never had therapy before. How does it work?

We understand that therapy can be a daunting and overwhelming experience. At The Relationship Room, our team is dedicated to ensuring you feel safe, comfortable and at ease. The first session with your therapist is for you to meet them, as much as it is for them to meet you. The first session is very much an ‘exploration session’ to discuss with the therapist what brings you to therapy and to learn about your present concerns, family history, relationship dynamics, key support systems and goals for therapy. Ultimately, the aim is for the therapist to get to know YOU so that we can provide the best care and support moving forward.

How do I know which therapist is most suitable for me?

All our therapists are specialised in relationship therapy and have an abundance of experience working with a range of couples and relationship issues. You can find the biographies of our therapists here, which outline their level of experience, areas of expertise and interest, and preferred therapeutic modalities. Our friendly reception team is also available for a chat to discuss your specific needs and preferences.

How does couples therapy compare to individual therapy?

For couples therapy, our therapists will meet with you both together for your initial session to learn about what brings you in and what you are hoping to gain from therapy. From there, they will typically request to see each of you individually (one-on-one with the therapist) and follow up for a review couples’ session. Your therapist will then discuss with you a specific plan moving forward that meets both of your needs. This includes how often and how many appointments should be scheduled.

Individual therapy is much the same. The first session or so is to learn about what brings you in and your goals in approaching therapy. From here, the therapist will discuss with you a collaborative plan to work together to meet your therapeutic goals.

When you book in your appointments at The Relationship Room, you are not obligated or locked into any set treatment plan and you are free to cancel/reschedule as needed, provided adequate notice is given.

What is the cancellation policy?

We understand that life can be busy and unpredictable, but due to active waitlists for our therapists, we do require 24 hours’ notice of a cancellation so we can fill your appointment time. Otherwise, the session is charged in full. This applies for no-show appointments also. Read our full Cancellation Policy here.

What is the cost of an hour appointment (and is there any rebate available through Medicare or Private Health)?

The cost for a couples’ appointment starts at $220 and goes up to $350 per session depending on the provider you wish to see. Individual biographies, prices and availability of our therapists are available here. If you are seeing one of our Registered Psychologists or Mental Health Social Workers, you can claim a Medicare rebate when you have a Mental Health Care Plan from your General Practitioner. Private Health funds may offer rebates on some appointments, including with our Registered Counsellors, but it does depend on your level of cover and the policies of your specific fund.

Do we offer online sessions/telehealth?

Yes! All of our providers are available for telehealth appointments. We host our online sessions securely via Zoom and have availability throughout the week, evenings and on Saturdays. Telehealth provides a flexible option for clients who cannot make it in person or prefer to meet with their therapist from the comfort of their own home.

What do I need for online sessions and how does it work?

For your online appointments, we ask that you complete the online consent and contact form before your appointment. These will be sent to your email at the time of booking and can easily be completed on your phone, tablet or laptop. You will then be issued a Zoom link to enter the waiting room for your provider, where they will let you in at your appointment time.

How do we book in?

You are welcome to book online using our online booking system, otherwise please give us a call on (02) 9555 9115. Our friendly admin staff are more than equipped to help with your enquiry and guide you in the right direction based on your specific therapeutic needs. Please do not hesitate to contact us if you have any more questions.

How do I pay?

Payment is usually taken on the day when you come in for face to face appointments. For online telehealth sessions, we take payment via a nominated, securely stored card 24 hours before your appointment time to ensure the session goes ahead without complications. Booking made online will require full, upfront payment at the time of booking through our secure online portal. Your card details will then be stored for ease of future payments.

How can I get in touch for further information?

Please forward any questions, concerns or queries to or feel free to call us on (02) 9555 9115.

Need more info?

Download our New Client Information Pack below for more information on our
practice, our approach, what to expect, booking, payments and more.


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